Refund/Exchange Policy

Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Please review our exchange policy below for clear guidelines on initiating exchanges.

Exchange Policy

Exchanges Welcome: We understand that sometimes things don’t work out as expected. You are welcome to exchange your item for a different size, color, or style.

Returns and Refunds Not Accepted: Please note that we do not offer returns or refunds on any purchases. All sales are final, so we encourage you to carefully select your items before completing your purchase.

How to Initiate an Exchange

  1. Eligibility: Exchanges must be initiated within 30 days of the original purchase date. Items must be in their original condition, unworn, and with all tags attached.

  2. Contact Customer Support: To start the exchange process, please contact our customer support team:

    • Email: info@benworthy.com
    • Phone: (815) 267-1532
    • Business Hours: Monday to Friday, 9 AM - 5 PM (EST)

  3. Provide Information: When contacting support, please include:

    • Your order number
    • A brief description of the item you wish to exchange
    • The item you would like to receive in exchange

Fees and Costs

  • Shipping Costs: You will be responsible for the shipping costs associated with returning the item for exchange. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.

  • Exchange Processing Fee: A processing fee of $5 will be charged for each exchange to cover handling and restocking costs.

Final Note

We appreciate your understanding of our policy and are here to help make your exchange process as smooth as possible. If you have any questions or need assistance, please reach out to our customer support team.

Thank you for choosing us!